19th February 2020
As we navigate COVID-19 uncertainties and Brexit regulations, we’ve been experiencing a high volume of customers reaching out to us. We’re really sorry if you’ve been in touch regarding a delay and are subsequently facing a delay from our Customer Service. Please know, we’re doing the best we can to resume our normal service, but to be as transparent as possible, this is our current situation:
EMAIL
Our average response time is currently up to 2 working days. If you’ve already reached out, we’ll get back to you as soon as possible and there’s no need to send a follow-up email.
Our average response time is currently up to 2 working days. If you’ve already reached out, we’ll get back to you as soon as possible and there’s no need to send a follow-up email.
TELEPHONE
Our phone service is currently closed while our service agents respond to the backlog and high volume of emails. As priority, we’re working to increase our support network and train other teams to be able to respond to your queries.
Our phone service is currently closed while our service agents respond to the backlog and high volume of emails. As priority, we’re working to increase our support network and train other teams to be able to respond to your queries.
Thankyou for your understanding and patience while work behind the scenes to create a better service.