Royal Mail
If Royal Mail is unable to successfully deliver your parcel to the address, a 'something for you' red card will be left to inform you of the attempted delivery. They may attempt delivery with one of your neighbours or leave in a safe place if this is enabled on your account. Please contact our customer care team if you have any problems arranging re-delivery. You can submit a request here or reach out via the Chatbot widget on the bottom right-hand corner on our website.
What if I don't want you to leave my parcel in a SafePlace?
Please download the Royal Mail App where you can opt out of SafePlace, so we know to use alternative delivery options for your items if you're not in. You can also contact the Royal Mail Customer Experience Team on 03457 740 740. They are open Monday to Friday 8am-6:30pm, Saturday 8am-3pm and Sunday 9am-2pm. https://www.royalmail.com/downloadapp
To find out more on Royal Mail SafePlaces please visit their website for more information here.
DPD
If you placed your order on a premium delivery service DPD will deliver this to your address. If you are not home, the driver will try to deliver it to the next-door neighbour. If they are not home either, the parcel will be taken to the nearest Pickup parcel shop. It can then be collected from there by the recipient the next day. DPD will keep you updated of your delivery via text message and email so you can keep track of your delivery. If you need to update your delivery options please go through the email notification when your parcel has been dispatched.