It can take up to 10 working days from the day after you dropped off your return at a Royal Mail post office for it to reach our warehouse and be processed. We'll let you know once this has been done and you'll receive an email confirmation with all the details about your refund. Please note that once we've processed your return, your refund can take up to 7 working days to reach your original payment method, this does depend on your bank or payment provider.