UK Customers
We want you (and your skin) to be happy. So, if you’re not satisfied - we can offer a refund. If you've changed your mind about a REN product, you can return your order within 30 days from the date of purchase. Please note we offer free returns and are unable to refund the postage charge for orders upon return or assist with returns from other retailers or vendors.
Contact our team here and they can help organise this for you.
Returning your items
Goods must be returned within 30 days of the goods being delivered to you. Please note if you have received a free gift with your purchase, you must return the free gift in addition to the products purchased. We do not offer partial refunds on bundles or sets and all items must be included in your return to qualify for a full refund.
We will not refund shipping costs unless the goods you received were damaged or delivered in error..
Goods must be sent to the return address provided without delay and returned within 14 days of the cancellation being communicated. For any goods not returned within 14 days, you will not be refunded, and will have to bear the cost of returning the goods to you.