What can I do if there is a missing item in my order? 12 October 2021 13:36 Updated Apologies if we made a mistake. Please email our customer care team here with an image of your order with information about what is missing. Related articles What can I do if I received the wrong item? Can I be sent samples before purchasing products? Returning your items What is your returns policy? What can I do if I have trouble using our FREEPOST REN?