What can I do if there is a missing item in my order? 09 November 2022 14:49 Updated Apologies if we made a mistake. Please email our customer care team here with an image of your order with information about what is missing, and we'll do our best to get this resolved for you. Related articles What can I do if I received the wrong item? Where is my order and how can I track it? What is your returns policy? Which countries do you ship to?