What can I do if the promotion was not applied correctly on my order? 17 September 2020 10:03 If you're having trouble with your promotion code, please email our customer care team here before you place your order and we'll be able to look into this for you. Related articles What can I do if the promotion code does not work? What is your returns policy? Where do I apply my promotion code? Can I use more than one promotion online? How do I redeem my reward points?