What can I do if I received the wrong item? 12 October 2021 13:34 Updated Apologies if we made a mistake. Simply email our customer care team here and we will investigate with our warehouse and organize to send out the correct item for you. Related articles What can I do if there is a missing item in my order? What is your returns policy? Returning your items What can I do if I received a faulty item? What can I do if I have trouble using our FREEPOST REN?