What can I do if I received the wrong item? 04 April 2023 13:53 Updated Apologies if we made a mistake. Simply email our customer care team here and we will investigate with our warehouse and organise to send out the correct item for you. Related articles What can I do if there is a missing item in my order? What can I do if I received a faulty item? What is your returns policy? What happens if I'm not in when my order arrives? How long does it take to get my refund?