What can I do if I didn’t receive my order confirmation email? 23 May 2021 09:05 Updated Please check your junk and spam folders. Not there? Please email our customer care team here and we will be happy to help. Related articles What can I do if there is a missing item in my order? Which countries do you ship to? Do you deliver at the weekend? What can I do if I have trouble using our FREEPOST REN? What is your returns policy?