In-store purchases 17 September 2020 08:32 If you have purchased through one of our stockists, you will need to visit them directly for a return or exchange. Related articles Returning your items What can I do if I had trouble with the payment process and not sure if I’ve been charged twice? Which countries do you ship to? What can I do if I have trouble using our FREEPOST REN? What happens to my refund if my card is no longer in use?