UK Customers
Goods must be returned within 30 days of being delivered to you. If you have received a free gift with your purchase, you must return the gift in addition to the purchased products. We do not offer partial refunds on kits or sets and all items must be included in your return to qualify for a full refund.
Please follow the below steps to ensure your return is processed correctly:
- Contact customer service through this web form so our team can register your return, our team will provide you with a Royal Mail Returns Label/QR code for you to return this free of charge to your local Post Office.
- Pack the products carefully so they are not damaged in transit and include the original packing slip.
- Take the package to your local Post Office.
- Only returns that can be traced back to our warehouse will be credited. Your return is tracked with Royal Mail and should arrive at our warehouse within 48 hours of return.
Returns can take between up to 10 working days for our team to process, once we have received your return a refund will be credited to your original method of payment. Refunds on your credit/debit cards can take up to 30 days depending on your bank’s policies. We apologise that original and return shipping and handling fees are not refundable. Only products purchased through our website may be returned.
Goods must be sent to the return address provided without delay and returned within 14 days of the cancellation being communicated. For any goods not returned within 14 days, you will not be refunded, and will have to bear the cost of returning the goods to you.